Shipping and Returns

Noughty is doing our best to reduce the impact of the Covid-19 virus on our customers. Our warehouse is following the advice of World Health Organisation and the government to ensure the highest level of hygiene standards are being met and orders will be shipped as soon as possible. 

Please note that our Free Standard Delivery and Standard Delivery are both shipped 2nd Class through Royal Mail. Due to the increase in online orders and the effects of Covid-19, Royal Mail deliveries are being slightly delayed. Please wait up to two weeks after your order was placed before contacting customer service at Hello@Noughtyhaircare.com

Here’s all our delivery information:

Delivery Type Delivery Option Delivery time Areas Covered Cost
Royal Mail - 2nd Class Standard Delivery Free UK Standard Service - over £20 5-7 working days UK, Northern Ireland & the Channel Islands FREE
Royal Mail - 2nd Class Standard Delivery UK Standard Service - under £20 5-7 working days UK, Northern Ireland & the Channel Islands £3.95
Yodel 48 Hour (must order by 2pm, excluding weekends and bank holidays) Express Tracked Delivery Up to 2 working days UK, Northern Ireland & the Channel Islands £4.95

 Due to Brexit and Covid-19, we have had to increase shipping costs to EU and Rest of World orders. We do have retail partners internationally, so please check our Stockist page. 

Delivery Type Delivery Option Delivery time Areas Covered Cost
Royal Mail International Tracked European Union Average 3-5 working days to Western Europe EU Countries (outside of the UK) £19.99 (for orders up to £34.99)
£29.99 (for orders over £35.00)
DHL International Tracked World-wide Average 7 working days All Non-EU Countries £34.99 (for orders up to £34.99)
£44.99 (for orders over £35.00

 

Once an order has been placed, unfortunately we are unable to amend the order. This includes:

- Changing addresses

- Amending the product selection in the order

- Exchanges 

We want you to be completely satisfied with your Noughty products, if you are not, for any reason we understand.

We offer a refund for the full value of the goods minus any shipping, delivery costs within 30 days from date of despatch.

Return your item in its original condition including:

  • Your Name
  • Your Address
  • Order Number
  • Reason for Return

Please send to :
Noughty Haircare, Lemonpath,
Unit 2B Wanlip Road,
Syston
Leicester
LE7 1PD.

Please ensure the products are wrapped securely and we recommend you use recorded delivery as we cannot accept liability for goods lost in transit.

UK Special Delivery (Next day)
Can’t wait for the Noughty experience? Make sure you place your order before 2pm and opt for Next Day delivery at checkout.
Unfortunately Next Day delivery isn’t available to the following postcodes: AB31, AB33 - 38, AB44, AB45, AB51-56, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3.

If you have paid extra for Special Delivery and are not around to sign for your parcel, the carrier may leave it with a neighbour or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
If the parcel can’t be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.

UK Bank and Public Holidays
Any orders placed on UK Bank or Public Holidays will be processed on the next working day.

International Orders
International orders will be sent via Royal Mail Air which is currently only available in countries where the item tracking allows as per our delivery information above.

Delivery Address
We can deliver to your permanent residential address or even your place of employment (whatever is easier for you) but we do not deliver to a PO Box address for security purposes.
If you want delivery to reach you at work, please be sure someone will be there to take receipt of the goods as the courier can normally only deliver to the address and not directly to the person.

BFPO Addresses
Noughty also ship to BFPO addresses using our standard delivery option. This is how it works: All BFPO addresses must be registered as UK, rather than the country where you are posted. Royal Mail will then deliver the parcel to the British Forces Post Office in London. It then becomes the responsibility of the British Forces Post Office to deliver your parcel to the correct location. Parcels have to be under 2kg for BFPO addresses.

Your Noughty Cart

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