From North America? Go to our US store for dollar pricing plus US and Canadian store lists.

VISIT US STORE NO THANK YOU

FAQS

Noughty is here to help

Shipping and Delivery

What is Standard Delivery?

Free Standard Delivery and Standard Delivery are both shipped 2nd Class through Royal Mail.

For a tracked, premium service, select 24 or 48 hour express delivery options at checkout and order before 2pm for next working day / next two working days respectively.

Email the team at hello@lovenoughty.com for all order enquiries.

Does Noughty ship to my country?

Noughty's website ships to the UK and US as standard, with options on our UK site for EU and international shipping at a premium price.

Visit Noughty's Stockist page for your closest store.

Where can I buy Noughty products?

You can shop the full Noughty collection on our website at lovenoughty.co.uk or lovenoughty.com plus check out our Noughty stockist locator which will reveal your nearest retailer. To view this, head here.

Where is my order?

Free Standard Delivery and Standard Delivery orders should take up to 5 working days.

For express delivery, please order before 2pm and select 24 or 48 hour options at checkout. This premium service and is fully tracked.

Email the team at hello@lovenoughty.com for all order enquiries.

Why have I not received any text / email updates on my order?

Please email the team at hello@lovenoughty.com with your order number, email address and phone number so we can check your details against our system.

Sometimes Noughty emails can find themselves in junk folders, so we’d recommend checking in there just to be sure.

Will I get my order on the weekend?

Standard Delivery takes 3-5 working days, excluding weekends and bank holidays. If you have selected express shipping, you may receive your goodies on a Saturday however it is likely that they will arrive the next working day / next two working days from your order date, if ordered before 2pm.

Refunds and Exchanges

What do I do if I've received the wrong products?

We’re very sorry to hear this, we'll work hard to resolve this for you. Please can you email the team at hello@lovenoughty.com and let us know:

- your order number

- incorrect products sent

- send a pictures of what you received

We will use this information to investigate this with our warehouse team.

What do I do if I have missing products in my order?

We’re very sorry to hear this, we'll work hard to resolve this for you. Please can you email the team at hello@lovenoughty.com and let us know:

- your order number

- missing products

- send a pictures of what you received

We will use this information to investigate this with our warehouse team.

Can I amend my order once it's been approved?

Unfortunately we cannot amend orders once they have been placed and confirmed.

We aim to ship out your Noughty order from the warehouse as soon as possible so your order may be on it's way before the system refreshes.

It's always worth emailing the team at hello@lovenoughty.com with how you would like to amend your order as soon as possible, on the rare occasion we are able to change the order.

Can you send my package to a different address after I've ordered?

In general, we are unable to make any changes to orders once they have been confirmed on our system.

However, if you try emailing the team at hello@lovenoughty.com, we may be able to help you if your order is not already on it's way.

Can I cancel my order after it's been dispatched?

Unfortunately, we are unable to cancel your order once it has been confirmed.

We would advise that once you have received your parcel that it will need to be returned following the steps under 'How do I get a refund'.

If you email the team at hello@lovenoughty.com with proof of return, we will process a full refund when we receive the returned products.

If you would like to talk to us about your return or refund please contact the Noughty team Monday to Friday 9am to 5pm UK-Time:

+44 208 614 4833

hello@lovenoughty.com

How do I get a refund?

You can get a full refund on all unused Noughty products with our 30 day guarantee.

Once an order has been placed, unfortunately we are unable to amend the order.

This includes:

- Changing addresses

- Amending the product selection in the order

Return your item in its original condition including:

- Your Name

- Your Address

- Order Number

- Reason for Return

Please send to:

Noughty Haircare, Lemonpath,

Unit 2B Wanlip Road,

Syston

Leicester

LE7 1PD.


Please ensure the products are wrapped securely and we recommend you use recorded delivery as we cannot accept liability for good lost in transit.

If you have time, could you please let Noughty know what went wrong? Any feedback is good feedback and we will take it into consideration - being a small business, every order is important to us.

Product

Why is Noughty 97% natural?

Great question! Noughty's mission is to exceed the performance and expectation of conventional hair and body care with natural alternatives that won't cost the earth - literally.

We choose to formulate with 97% naturally derived ingredients and 3% synthetics. Why? Because we believe this balance gives the best experience and result all round - for you, your hair and body care needs and for our valued supply chain. 

Whilst every Noughty product is firmly rooted in the science of plant power, the 3% allows for our preservative system (to stop the product from going off after opening), emulsifying agents (to stop ingredients from separating out) and some lovely fragrances to leave you smelling gorgeous.

Our 97:3 balance also helps us to preserve natural resources. So, while we create Noughty products with an aim to bring you joy and confidence, we always prioritise our transparent values in responsible, ethical sourcing and sustainability.

As Aretha put it, it all comes down to a little R-E-S-P-E-C-T, for people, paws and the planet.

Find out more about the science of 97:3 here.

Are all Noughty products Cruelty-free?

Yes. We’re BIG animal lovers at Noughty. We don't test on animals or use animal or animal-derived ingredients.

All Noughty products are also Cruelty Free. We are Leaping Bunny approved which is the globally recognisable gold standard. We’re incredibly proud to say that Noughty was the first natural haircare range to be awarded leaping bunny approval by Cruelty Free International.

Cruelty Free International works to end animal experiments worldwide. For more information, please visit here.

Are all Noughty products Vegan and Vegetarian?

Yes. We don’t test on animals or use animal or animal-derived ingredients like lanolin, honey, beeswax, silk proteins, milk, or keratin in any of our products. Which makes them not only vegan, but vegetarian-friendly, too.

All Noughty products are certified by The Vegan Society and The Vegetarian Society.

What product is best for my body care concerns?

Let Noughty's experts help you. The Noughty body care quiz
helps to provide product solutions for your skin concerns. Created as a science-led diagnostic tool, Noughty's quiz will help identify what Noughty products are best suited to meet your concerns.

When you’re building a regime, the key is to recognise what skin type and concerns you may be currently facing. Armed with this knowledge and a toolbox of products designed to suit your needs you'll have your body care solutions sorted no matter which life stages or environmental factors you're faced with.

Take the quiz here.

For more information or advice please contact us at hello@lovenoughty.com and we'll be happy to help.

Do you offer samples of your products?

Unfortunately, we don’t offer Noughty samples at the moment. We do have mini sizes of some of our products available to purchase on our website.

Our in-house experts have crafted a quiz to help you select and build your personalised haircare or body care routine. Created as a science-led diagnostic tool, Noughty's quiz will help identify what Noughty products are best suited to meet your hair and body care concerns.

If you have any further questions, please do get in touch at hello@lovenoughty.com.

What do I do if I have a reaction?

We are very sorry to hear that you have had a negative experience with our products. If you have had a reaction, please stop using the product with immediate effect.

To help us understand more about your reaction please contact us as soon as convenient for you - either by email hello@lovenoughty.com or phone +44 208 614 4833.

Why doesn't Noughty use silicones?

Silicone is an ingredient that wraps around the hair shaft and protects it from moisture. It’s become popular due to the “anti-frizz” benefit, however mid to long term use can make hair dry as this barrier prevents conditioner doing its job. This will lead to product build up, making
hair a little limp and lifeless. Noughty choose not to use any silicones in our products, instead we focus on using the best oils we know to create a natural shine and smoothness for hair, without the build-up. Lovely.

Find out more about silicones on Noughty's blog here.

Why doesn't Noughty use parabens?

At Noughty we choose not to use any parabens as we want our products to be as gentle as possible. Instead, we use alternative gentle and effective preservatives ensuring the end product is of utmost purity for our Noughty fans.

There are four main parabens: methyl paraben, butyl paraben, propyl paraben, and ethyl paraben. They’re included in a lot of personal care and toiletry products because they are effective in preserving products.

However, parabens have been known to cause possible skin irritation especially on skin that is sensitive.

Why are you free from sulphates?

Sulphates (Sodium Lauryl Sulphate (SLS) and Sodium Laureth Sulphate (SLES)) are the most common surfactants used in toiletries, these work wonderfully to keep hair clean wash after wash. Whilst sulphates are safe and effective, they can be too harsh on hair and skin and can strip the hair and skin of its natural oils which can have a drying and sometimes irritating effect. You won’t find sulphates in any of the Noughty products – instead we use cleansing and foaming agents that are naturally derived and that are much softer and kinder to your hair and skin.

Does Noughty contain any petrochemical ingredients?

Ingredients such as petrolatum, paraffin liquidum and mineral oils are added to many haircare products as they work successfully and instantly as a smoothing agent, to give soft skin or smooth hair. However, these types of ingredients can sit heavily on skin and hair which could lead to residue build up resulting in lank hair. We choose not to use them in Noughty products as we can achieve the same performance and textures through finely balancing select natural waxes and oils, which will help to reduce build up on your hair.

Should I patch test Noughty products?

If you have any history of skin problems or allergies you should speak to your GP first and carry out a patch test. The inside of your wrist or just behind your ear are the recommended spots to apply a small amount of product. Any redness, irritation or reaction here will let you know you need to avoid that product.

What is the shelf life of Noughty products?

All Noughty haircare and body care products have a 3 year shelf life. The period after opening is 12 months, meaning you’ve got a year to use them once you’ve opened. Once you've started getting Noughty it won't take 12 months, we’re sure! This is shown on the back of the product with this symbol.

Where are Noughty products made?

Noughty proudly develops and manufactures all our products in the UK.

Bodycare

Why do I need Bodycare?

Think of Bodycare just like your Skincare. We created facial routines to help provide are skin with healthy levels of hydration and protection to avoid environmental and hormonal concerns from damaging or prematurely aging our skin, but why do we so often neglect our beautiful bodies! Just like our faces are body are each unique and go through life milestones that might require us to factor in a little TLC with numero uno. By giving yourself some you time for a few bodycare must haves your skin from head to toe will thank you in the long run.

Why use natural Bodycare?

Natural Bodycare is a firm favourite amongst those of us with sensitive skin. Like a big hug, Natural products are kinder to your skin and equally as effective. By using products that have a high % of natural ingredients (97% to be exact), this can help reduce the appearance common concerns such as skin irritation, breakouts and those sneaky fine lines and wrinkles. Afterall what came first?! Natural Ingredients of course.

I have sensitive skin, can I use Noughty?

All the products in the Noughty range are 97% natural and are formulated to be extremely gentle, leaving out possible irritants such as sulphates and parabens. If your skin or hair is sensitive, try our Care Taker and The Soother ranges. These products are specifically designed to be more sensitive for the scalp and body. However, if you have any history of skin problems or allergies you should speak to your GP first and carry out a patch test on your wrist or behind your ear prior to using any of our products for the first time.

For more information and support please read our blog here.

Why is my skin so sensitive? What products to use when having sensitive skin?

We would love to offer a one fits all solution to this very common concern but the truth is skin sensitivity is very much determined on a case by case basis. A great place to start your journey of skin discovery would be our bodycare quiz. If still feeling a little unsure on the best next steps feel free to contact us at hello@lovenoughty.com for some one to one advice. We are happy to help and hopefully we can find you a Noughty solution.

Please seek medical advice if this skin concern is causing great discomfort. There are always option to a bad skin day!

Why does the Hero Body Yoghurt take longer to sink in than my normal body lotion/moisturiser?

The HBY is enriched with hyaluronic acid, a humectant your body produces naturally to keep your tissues hydrated. It forms a slight film over the surface of your skin, which works to enhance and support the skin’s natural barrier system. Hyaluronic acid is perfect for dehydrated skin because it grabs moisture from the environment and traps it where it’s needed most so although this film may take slightly longer to sink in, the reward is more supple, smoother, hydrated, healthy-looking skin.

Applying HBY in thin layers, allowing time between layers, will maximise results.

Why doesn’t The Hero Cream Body Wash foam like my normal body wash?

HCBW is formulated with a low level of surfactant and plenty of plant oils; the right recipe to form gently cleansing micelles that lift excess oil, sweat and grime from the skin and rinse it away. No bubbles needed. The benefit? Your skin is cleansed without stripping it of moisture.

What is the difference between a body polish and a scrub?

Both serve the purpose of exfoliating, we just like to use names to help tell you about the texture of the product formulation. A scrub can have larger particles so can be used two-three times a week where a polish generally can have finer particles and should be used once a week.

Which to I use first, body wash or body scrub?

Always wash your body before applying body scrub. This lifts away the sweat and grime, so rather than rubbing those into your skin, the scrub is lifting away dead skin cells, polishing the surface to leave it smoother and looking bright.

How important is it to use a scrub? When is the best moment to use a scrub?

Lets get physical! A body scrub provides physical exfoliation that helps smooth and soften the appearance to your skin. By exfoliating you are helping breakdown daily build up on the skins surface. Dead skin cells naturally rise to the surface and will then shed to reveal the soft skin underneath. Over time this process slows and the build up of these dead skin cells can cause the skin surface to look dull, rough and even lead to soreness and itching. The Noughty Scrubber method is easy Wash, Rinse, Scrub, Repeat. Finish this with one of our Noughty Moisturisers or Serum and your skin will feel as soft as a baby bum!

Can I use The Soother range on my children?

All skin should be treated gently and with care no matter which family member is using it. That’s why all Noughty Bodycare is suitable for ages 3+. We’ve taken it one step further with The Soother, clinically and dermatologically testing the range to ensure we know it’s kind enough even for the most sensitive of skins.

Which do I use first, moisturiser or serum?

Just like in facial skincare, you should use your serum first on clean, bare skin and follow it with a body moisturiser.

How important is it to use a moisturiser? How frequently do I need to use a moisturiser?

Body moisturisers are a great way to start a little self worship. Almost two thirds of the skin is made up from water and we are constantly needing to hydrate our complexion in order to preserve and avoid the effects of dehydration of the skins surface. For optimum result and to start new habits and routines try using once daily. For those who maybe experiencing specific concerns like dryness or sensitivity try twice daily. Fit one application in whilst brushing your teeth and another just before you catch some Zzz. Moisturiser is the mother of bodycare, it should be the first product you introduce and the one you keep by your side in your bodycare routine. If wanting some motherly advice, why not try The Booster Body Moisturiser for Toning and Firming or The Smoother Gel Moisturiser for a fragrance free sensitive option.

Does using a scrub reduce ingrown hairs?

Yes indeed; Noughty have your back (or should we say bikini line)! Ingrown hairs a very common if you shave, wax, tweezer or have coarse or curly hair. Usually appearing around your biknin line, armpits and neck they can form anywhere you produce hair. If you find an increase or have just had enough then add an exfoliating body scrub into your bodycare routine. This will help and prevent more of these unwanted hairy friends popping up. Looking for a Scrubber?! Why not try out The Hero Body Scrub for a burst of Hydration and Exfoliation or for those a little more sensitive explore the Soother Body Polish as a possible solution to your bodycare concern.

We recommend exfoliating before shaving as the exfoliating process will help to remove dirt and dead skin cells.

What are the benefits of hyaluronic acid in my bodycare?

Hyaluronic acid is a safe bet when looking for a problem solver to your skin concerns; especially those focused around hydration. Hyaluronic acids main mojo when produced by your body is to retain water to keep your connective tissue lubricated and moist. As the body ages we sadly decrease our production of youthful compounds and this is often why we like to give ourselves a little boost of this good stuff in our cosmetic treatments. Hydrated skin works wonders for hiding the appearance of fine line and wrinkles. If this sounds like a bit of you, why not try The Hero Body Wash followed by the The Hero Body Yogurt; A great way to ease your way into all things hyaluronic!

How to avoid stretch marks?

Moisturise, Moisturise, Moisturise! The best way to help prevent stretch marks is to regularly keep your skin Moisturised. Keeping the skin supple and soft may prove helpful to some for reducing the appearance of stetch marks. By using a Moisturiser this might give relief to itching or irritation that can occur when the skin stretches. It is important to note that there is no creams or oils that are proven to remove the effects of stretch marks, however introducing bodycare into your daily routine will help to reduce the appearance of rapid stretching on the skin.

Why is my skin so dry?

We would love to offer a one fits all solution to this very common concern but the truth is dry skin is very much determined on a case by case basis. A great place to start your journey of skin discovery would be our bodycare quiz. If still feeling a little unsure on the best next steps feel free to contact us for some one to one advice. We are happy to help and hopefully we can find you a Noughty solution.

Please seek medical advice if this skin concern is causing great discomfort. There are always option to a bad skin day!

Haircare

What product is best for my hair concerns?

Let Noughty's experts help you. The Noughty haircare quiz helps to provide product solutions for your hair and scalp concerns. Created as a science-led diagnostic tool, Noughty's quiz will help identify what Noughty products are best suited to meet your concerns.
When you’re building a regime, the key is listening to your hair and having a toolbox of products that enable you to switch things up, depending on your hair needs on that particular day.

Take the quiz here.

For more information or advice please contact us at hello@lovenoughty.com and we'll be happy to help.

Can I mix and match products from different ranges?

ABSOLUTELY! That is the Noughty way. All our formulation are compatiable with one another, so feel free to pick and mix between product ranges on what you feel relates to you. We understand that you might not just have one haircare concern, so let our products speak to you and play and explore all things Noughty.

I'm new to natural hair care and my hair feels dry, tangled, matted, sticky or heavy after using Noughty for the first time. Am I doing something wrong?

When you’re making the transition to natural haircare products from conventional haircare, essentially, you're asking your hair to go through a detox process. If you’ve ever tried a detox yourself, you’ll know they aren’t always the most pleasant of processes, but the result is usually worth a little patience!

So, what's happening to your hair as you transition and why? Conventional ingredients, such as silicones, leave residues that can coat the hair shaft; build-up that can weigh the hair down and leave it looking dull. This is where the detox comes in. It can take several washes to remove the build-up caused by a conventional haircare product. That’s why we recommend using Noughty for at least 8 washes. Patience always pays off.

Like you, every head of hair is unique: your hair detox symptoms and how long it takes to see the real benefits can vary. For some, their hair can feel tangled, dry and brittle and some may notice an oily scalp. For others, the detox works wonders, and hair is left feeling and smelling gorgeous - we hope this is you!

You might only experience one of these issues in the detox and transition process, or maybe a few, but rest assured we have some advice about how to handle the challenges while your hair re-adjusts to natural. For further support with your transition to Noughty naturals head here.

Alternatively, you may be using a product that’s not quite suited to you, so it's worth taking our hair quiz to discover your personalised haircare regime here or emailing the team at hello@lovenoughty.com for further advice.

Why doesn’t Noughty shampoo lather / bubble as much as other brands?

Sulphates are often added to make products foam. They are detergents or surfactants commonly found in cleansing products, their primary function is to cleanse and secondary to create a good foam.

Noughty is formulated with alternative naturally derived detergents that are just as effective for cleaning your hair and still create that lovely gentle foam experience. The trick is to add plenty of water. Many people associate foaming properties with cleansing, but these two things do not have to be related. So don’t worry, Noughty will still leave you with that lovely clean feeling!

Do your haircare products contain protein?

Because our Noughty products are 97% natural, many of them contain trace levels of proteins however the products that we have specifically added proteins to are To The Rescue Anti-Frizz Serum and Hello Curls Primer. If your locks prefer a low-protein option, we advise to avoid these products.

I have a sensitive scalp, can I use Noughty?

All haircare products in the Noughty range are 97% natural and are formulated to be extremely gentle, leaving out possible irritants such as sulphates and parabens. If your scalp is sensitive, try our Care Taker unscented range. These products are specifically designed to be more sensitive for the scalp.

However, if you have any history of skin problems or allergies you should speak to your GP first and carry out a patch test on your wrist or behind your ear prior to using any of our products for the first time.

For more information and support please read our blog here.

What are the pH scales of your Noughty shampoos and conditioners?

Please contact us at hello@lovenoughty.com with the specific product or products you'd like information regarding and we'll be happy to help.

How frequently should I wash my hair?

Hair like people is all different, unique and beautiful! The average hair wash pattern in 3 to 4 time weekly. However who wants to be average! The Noughty way is play and explore. For some of you beautiful humans this maybe less for other it maybe more. Get to know your hair and what it likes and loves. If looking for some more 121 advise on this topic please send us a cheeky email at hello@lovenoughty.com.

How important is it to use a hair conditioner after your shampoo?

Do you cleanse and not moisturise?! This is super important to your haircare routine. The type of shampoo and conditioner will depend on your hair type and concern, so there is not one fits all on this topic unfortunately. However fear not we have our haircare quiz to aid your decision making and if wanting some more 121 advise feel free to email us at hello@lovenoughty.com.

What’s the difference between the Leave-In conditioner to a convensional one?

It's all in the formulation! The levels of waxes, emollients, esters, and actives are chosen to work as a leave-in conditioner or a rinse off. Its a preference thing; so whether your hair is happy with the traditional methods or is looking for something a little long lasting we have both Noughty option available to you. You're welcome!

What is the difference between a conditioner and a treatment mask?

These are formulated to work differently. The levels of waxes, emollients, esters, and actives are chosen to have an immediate or a more deeper conditioning affect.

What Noughty product can I use on keratin-treated hair?

For keratin-treated hair, we'd recommend a sodium-free Noughty product which is a lot more gentle on your hair such our 1 Hit Wonder Co-Wash which you can view here.

Do you have a low-poo / no-poo option?

Yes, we do! 1 Hit Wonder Co-Wash which can be used instead of a shampoo. Cleanse and condition in one hit, with this non-foaming co-wash, for fragile and overworked hair. The 97% natural formula gently removes impurities without drying or stripping hair.

Find out more.

What product would be suitable for my dreadlocks, braids, or weave?

As dreadlocks, braids and weaves can hold onto residue and build-up of product can occur, the best route would be a clarifying shampoo. Detox Dynamo is our clarifying shampoo and can be used on all hair types.

Can I use Noughty products on my extensions?

Yes, Noughty can be used on extensions. Whether they are
human hair or synthetic extensions, sulphates can shorten their life, and affect their integrity. Silicones can loosen bonds and cause extensions to slip off the hair they are attached to. Even if you avoid putting silicone-based products directly onto bonds, they build up on your extensions, forming an impenetrable barrier that stops conditioner or treatments working their magic to nourish and repair. We choose not to use silicones or sulphates in any Noughty product, so they are safe to care for your extensions.

Our product experts have written a blog about how to care for your extensions using Noughty products here.

Are Noughty products safe for colour treated hair?

All Noughty haircare products are kind on colour and a gentler alternative to conventional haircare, but Colour Bomb and Blondie Locks ranges are more specifically designed to protect and enhance colour treated hair. If you're looking to banish brassy, yellow and orange tones from blonde, grey or silver hair, Purple Reign can help.

Arming yourself with the basics of science can help manage colour fade and frustration, so let’s begin a Noughty lesson over at the blog.

What is the best way to get healthy looking hair after a colour treatment?

The Noughty method would be use products such as conditioners, leave in conditioners or deep treatments masks within your haircare routine. We would also strongly advise not to over style with heat, because your hot enough! ;)

How important is to protect your hair from the heat?

SUPER DUPER! Like sunscreen is a must for our skin, heat protection is a no brainer for our hair. This small addition to your haircare routine can add a preventative measure to minimise head damage to those magical manes. We recommend either of our sassy serums, be that To The Rescue Serum with added anti-static protection or Frizz Magic Serum helping to combat those Frizz outbreaks.

Sustainability

Is your packaging recyclable?

Noughty’s packaging is completely recyclable. The exception is those products with pumps and unfortunately they still need to be disposed of in household waste. We also recommend that customers separate the lid or cap from the packaging as they will be different packaging materials (for example sugarcane or PCR). This separation helps the recycling plant to better sort and re-use the plastic.

Why not take a minute and view our how-to-recycle videos which can be found on our product pages on lovenoughty.com. Here is an example. Enjoy!

Is your packaging sustainable?

Sustainable packaging. A topic that simply can’t (and should never) be ignored. It’s a key part of our evolving journey for continual progression towards a more sustainable future.

From late 2020, we proudly switched production of our tubes, bottles and jars to part bio-plastic sugarcane and in 2021 we introduced PCR plastic (that’s Post Consumer Recycled aka recycled).

You can read more about our sustainability journey here.

Is Noughty plastic free?

Noughty used plastic in its packaging but utilises materials that recyclable such as Sugarcane and PCR.

How do you reduce your plastic emissions?

CleanHub, our echo-heros, collect and repurpose plastic before it enters the ocean, thus offering a solution to neutralise plastic emissions and get one step closer towards plastic-free oceans. Noughty will calculate our plastic emissions and pay for the equivalent to be collected for every Noughty purchase you make.

To Learn more about our partnership with CleanHub here.

What does Plastic Neutral and Plastic Positive mean?

Plastic neutrality means, companies calculate their plastic emissions and we recover the equivalent from the environment in polluted countries, such as Indonesia or India.

Plastic positive means CleanHub recover more plastic than the companies emit. Every contribution directly prevents plastic from entering our oceans and supports the development of local waste management infrastructure.

We are proud to inform you that with your help Noughty is Plastic Neutral.

Is sustainability considered in your choice of ingredients?

We are committed to supporting, respecting and preserving natural resources wherever possible, within the constraints of our brand. Our goal is to foster a community for continual progression towards a better and more sustainable future. This feeds in to our sourcing, where the promise is to always deliver product performance at an affordable price, using ingredients that are responsibly and sustainably sourced from ethical farms.

Does your palm oil come from a sustainable source?

Here at Noughty, where necessary to deliver performance and results, we do use derivatives of palm oil in the production of our products. However as sustainability is really important to us, we ensure all our palm oil and palm kernel oils are purchased from members of the round table of sustainable palm oil (RSPO) who, since 2004, have been transforming the palm oil industry in collaboration with the global supply chain, to put it on a sustainable path.


Through a deep and extensive understanding of the problem in its entirety, they have created a way to certify palm oil as sustainable when it is grown in a system that meets a series of important criteria, created from a set of deep rooted and highly considered principles. These principles are in place to protect the environment and the people.

Who is CleanHub?

CleanHub is a company dedicated to free the planet from plastic pollution, while offering solutions for brands to have verifiable environmental impact. Cleanhub works in global partnerships to recover plastic waste from the natural environment, while its traceability technology keeps account of the person, quantity, quality and location of all activities.

Where does the plastic get collected from with CleanHub?

Plastic pollution is a global problem that affects us all. CleanHub focus on the most critical regions where we can have the highest possible impact on preventing marine plastic pollution. South (East) Asia is the gateway for more than 80% of all plastic that enters our oceans. With Noughty’s contribution we can reduce the mismanagement of plastic waste in these regions to eventually stop this environmental crisis.

Is all packaging now Sugarcane?

From late 2020, we proudly switched production of our tubes, bottles and jars to part bio-plastic sugarcane. However due to increased demand in sugarcane we have also integrated a secondary recycle plastic known as PCR (that’s Post Consumer Recycled aka recycled). Both plastics are fully recyclable and showcase our evolution in packaging materials.

Which plastic is recovered from the environment?

More than 8 million tonnes of plastic enter our oceans every year through polluted coastal regions. 75% of all plastic produced is waste, can not be reused for new products and is therefore left behind in the environment. To maximize our impact, Cleanhub focus on the recovery of this low-value material.

This gives plastic waste value and empowers local communities to set up collection businesses. From door-to-door collection by women self-help groups to surf camps who clean up their beaches - these collection partners contribute to the shared goal of clean oceans and no plastic pollution. With the help of a digital platform, collectors access a network of treatment- and recycling companies. This way, instead of wasting away in landfills or polluting the ocean, plastic waste gets recycled or used as an energy source while local communities are empowered.

What are you doing to offset carbon emissions?

The harvesting and then regrowth of the sugarcane we use for our packaging works to remove CO2. Every kilogram of the green sugarcane plastic produced results in 3.09kg of CO2 removed from the air. The process is renewable and employs local farmers in Brazil.

Where is your Irish Moss sourced?

Our Irish Moss comes from either Ireland, Canada or France and is Vegan.

Brand Ambassadors

How do I contact the PR team?

Email PR@Lovenoughty.com with your:

-Instagram Handle

-YouTube Handle

-TikTok Handle

- Any blogs or other things to be proud of

As a small brand, our PR team are very busy and will get back to you as soon as possible. We recommend waiting up to 14 days for a response before chasing.

Do you do wholesale partnerships?

For wholesale or business enquires, please email the commercial team at commercial@kmibrands.com with information about your company for reference.

How do you select your brand ambassadors?

We are a growing brand that strives for diversity and inclusivity in all that we do.

All brand ambassadors must have tried, and loved, Noughty and relate to our core brand values.

As a small brand, we have to be selective with who we work with so unfortunately we may not be able to gift as many products as we would like to.

If you would like to become a brand ambassador, please email us at PR@lovenoughty.com with your:

-Instagram Handle

-YouTube Handle

-TikTok Handle

- Any blogs or other things to be proud of

As a small brand, our PR team are very busy and will get back to you as soon as possible. We recommend waiting up to 14 days for a response before chasing.

Alternatively, if you think of any content creators you would love us to work with, we'd also really appreciate being told!

Subscriptions

Can I change the date of my subscription?

Of course! simply go to your account section of the Love Noughty website, click the button that says “Manage subscription” and follow these steps:

Click “manage”

Click “change upcoming order date”

Select the new date you’d like your subscription to be created

Bingo! Date changed and your natural Noughtyness kept in check.

Please note: By selecting a new date, you will be creating your next order for that date, but there may be up to a 24 hour delay before it is processed (these changes take a little TLC). This will also change the shipping date for all your future orders. For example: You currently have a monthly subscription shipping on the 1st of every month. You change the date here to the 15th for your next order. Your future orders will now be created on the 15th of every month. Consistency is key when turning Noughty, ummm we mean Natural ;)!

How do I change/view/update my card details for my subscription?

Be it a pesky card expiration or someone signing you up for a monthly installment of Noughty, go to your account section of the Noughty Website, click the button that says “Manage subscription” and follow these easy peasy steps:

Click “manage”

Click “view/update card” - here you will be able to see the card details you originally used to sign-up

If you would like to update your payment details click “click here to update your credit card”

Can I update my address?

We heard you moved! But don’t forget your Noughty Subscription. Simply go to your account section of the Noughty Website, click the button that says “Manage subscription” and follow these steps:

Click “manage”

Click “update address”

Can I change my delivery method?

We can’t promise your latest crush being delivered to your door, but you can simply go to your account section of the Noughty Website, click the button that says “Manage Subscription” and follow these steps to change the delivery method of your Noughty must haves:

Click “manage”

Click “update shipping method”

Can I change the quantity of products I have ordered?

Whether shedding a few or bulking up, simply go to your account section of the Noughty Website, click the button that says “Manage Subscription” and follow these steps:

Click “manage”

Click “product quantity” and adjust accordingly

Can I see all of my upcoming orders?

Wanting to see into the future? We got you! Simply go to your account section of the Noughty Website, click the button that says “Manage Subscription” and follow these steps:

Click “manage”

Click “upcoming orders”

Can I swap a product I’d like to receive in my subscription?

Mixing things up! Well that's what Noughty is all about. Simply go to your account section of the Noughty Website, click the button that says “Manage Subscription” and follow these steps:

Click “manage”

Click “swap product”

Choose the product you’d like to swap

Please note: if you want to swap a product which is a lower or higher cost, you will be notified in the account area what the difference is and we will adjust the amount we take on your next order.

Can I add a product to my subscription?

The Noughty Love is being felt right now. So YES, YES, YES! There are two ways to add a product to your subscription:

A)

Sign into your Noughty account on the website

Visit the product you want to add, below the “add to basket button”, simply press “add to subscription”

B) 

Go to your account section of the Noughty Website, click the button that says “Manage Subscription” and follow these steps:

Click “manage”

Click “add product to subscription”

Select the product you’d like to add to your subscription

Your welcome and thanks for being hard-core Noughty!

Can I change the frequency of my subscription?

Your subscription is personal to you and we get it! Set your own Noughty journey by going to your account section of the Noughty Website, click the button that says “Manage subscription” and follow these steps:

Click “frequency”

Change your frequency accordingly.

Can I cancel my subscription?

Are you sure? Do you fancy a chat first? Contact us at Hello@lovenoughty.com for some 121 support with hair and body care queries! If not we will miss you and hope you continue to be Noughty. You can cancel your subscription at any time. Go to your account section of the Noughty Website, click the button that says “Manage Subscription” and follow these steps:

Click “manage”

Click “cancel subscription”

Can I skip my next order?

It's ok to admit we’re on a break! Let's take a short time apart and come back stronger than ever.  Visit your account section of the Noughty Website, click the button that says “Manage Subscription” and follow these steps:

Click “order #1”

Click “skip order” to the relevant order you want to skip.

Can I use a coupon code for subscriptions?

Let's be friends! Noughty loves a savvy shopper. Selected subscription coupon codes are indeed eligible for Noughty Subscription holders.

Contact us

Got a burning question, some feedback (we're always open to it) or just fancy a heart to heart? Our lines are open! Share what's on your mind by emailing us at hello@lovenoughty.com.

Alternatively, give us a call, we still believe in the value of a good old chat +44 208 614 4833.

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